T E R M S  O F

S E R V I C E

Please read my terms of service before considering a purchase. It's really important!

Notice: You must be over 18 to purchase a fursuit from me. I used to allow under 18s (16+) to buy my suits, but I do not anymore due to other makers recently experiencing scams from minors.

Important note: I own dogs. I do not allow my dogs near the suits, but I and my clothes touch them. Please do not commission me if you are allergic to dogs.
By commissioning an order to be made by me, you agree to adhere to the following terms and conditions:


Before work commences;
You must be 18 or over to purchase a commission and I require a copy of your ID before I can lock in your order. You must send me a scanned copy of your valid ID, and you must send my an image of you holding your ID.
You will be required to complete a quote form.
Your order will be priced and confirmed for the commission.

You will need to fill out a measurement form.

Payment Terms
By commissioning me to complete the required custom order you agree to pay for your commission as follows;
50% non-refundable deposit must be sent via bank transfer or Paypal. This non-refundable deposit covers the cost of materials for your custom order and will secure your commission slot. 
IMPORTANT NOTE:  YOUR ORDER IS FOR A CUSTOM MADE ITEM AND THE DEPOSIT IS NON-REFUNDABLE UNLESS YOU CONTACT ME WITHIN 24 HOURS OF PAYMENT BEING SENT TO CANCEL. YOUR ORDER  AFTER THIS TIME MATERIALS WILL HAVE BEEN ORDERED SO CANCELLATION OF THE ORDER WILL NOT BE POSSIBLE.


On completion of your order:
Payment can be made through PayPal or bank transfer.  When paying by PayPal Goods & Services you must cover any fee that will be charged to myself.

When your item is shipped you will be supplied with full end to end tracking of your order.  The courier we use will depend on the destination of your order.   Please consider these costs when ordering your fursuit.

If you refuse to pay the balance or cut contact with me after you have paid your 50% deposit, I reserve the right to alter the design and sell the suit as a pre-made suit or destroy it as I deem appropriate.  The custom item does not belong to you until the FULL balance and shipping costs have been paid by you. 

Unrequested Paypal payments will be refunded.

In the event of a refund to a Paypal account, credit card or bank account not held in GBP, please be aware that there may be a charge by your bank or card issuer for the currency conversion.  I will not be held responsible for any loss in fees or transaction differences should this occur.


The Creation Process
Unless you are commissioning an Artistic Liberty suit, I require a clear 2-3 view reference sheet or concept art sheet. If you do not have one, please note that I sell these for £20.  Without a clear reference, I cannot start making your order.
Make sure that you are clear with your requirements on the quote so that you get exactly what you want.
I also reserve the right to refuse your order if I believe that your character may belong to somebody else, is heavily based on another character or that my skills will not fit your character and complete the suit to your requirement.
I also will not make ANY suit that belongs to a copyrighted character.


When filling out your quote form, you must confirm that you have read the terms and conditions of service by putting in a code. This code is "Seafoam", if you fail to input this code, your quote will be declined.
The code isn't the number at the bottom! This is my page count!

Your DTD, hand tracings and other measurements must be correct and accurate for a well-fitting suit. Chaoticreations will not be held responsible for ill-fitting costumes. If I think that something doesn't seem right with the measurements, I will contact you about it.

Go to PRICING to view all the information that I need from you before your order can commence.

During the creation process, I will send you work in progress photographs over Telegram or Discord. Telegram and Discord are the easiest ways for me to keep in contact with you and deal with any issues that may arise, quickly.  Don't be afraid to tell me when you think that something doesn't seem quite right! Errors are almost impossible to fix later down the line. If I hear nothing back from you regarding the suit, I will continue working as usual towards completion.

I do not work to any deadlines.  I will not work quickly however much you ask.  I put the utmost concentration and care into my work. Fursuits are made for moving around in so I have to make sure that everything is secure and up to standard.  I may work slower than other fursuit makers since I am not as experienced.  Please take this into consideration if you have a deadline to meet.

When your order is complete, I reserve the right to share it on the chaoticreations social media account and on this website.  I will ask you to take some high-quality photographs when you receive the fursuit so that I can post some photos of the creation being worn by its owner.


Shipping:
Shipping costs will be calculated AFTER order completion and before payment. If you are ordering outside of the UK, please be aware that shipping costs will be quite high and you may have to pay an import charge when it arrives in your country.  I am not responsible for this charge so please consider this when placing your order and ensure you read up on whether a charge will be payable.

Images on this website;
You may not copy or use images from this website without prior permission.  Do not copy the design of someone else's fursuit because the suit belongs to them.  I will create a suit to your requirement if you contact me using the link above.

Disclaimer: chaoticreations and are not responsible for any incident or injury caused by wearing any fursuit. Make sure you stay hydrated, take regular breaks and have a non-suiter guide you when you walk around in public. Your movement will be restricted in a fursuit and your vision will be impaired.  Please wear your suit responsibly and do not use it to terrorise or intimidate. I do not accept using my fursuit for murrsuiting or other sexual acts.

Click here for the TOS Word document.

© 2019-2020 CHAOTICREATIONS, formerly ThatOneFurryOtaku

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